Refund Policy

Last updated: August 2026

Because our products are digital and access is granted immediately after purchase, refunds are handled a little differently than physical goods. Here's exactly where we stand.

When a Refund Is Available

• The product is broken or doesn't work as described — if we can't fix it for you within a reasonable time, you're entitled to a refund.
• Accidental duplicate purchase — if you were charged twice for the same product by mistake.
• The product was never delivered — and our support team wasn't able to resolve it.

Refund requests must be made within 7 days of purchase.

When a Refund Is Not Available

• You changed your mind after downloading or using the product
• You purchased the wrong product by accident and it functions correctly (we're happy to help you exchange it instead — see below)
• The issue is caused by a conflict with other resources on your server rather than a fault in our product, and our support team has offered help resolving it
• You violated our Terms of Service (e.g. leaking or redistributing the product)

Exchanges

Bought the wrong product? In most cases we can credit your purchase toward a different item instead of processing a full refund — just reach out and let us know what happened.

How to Request a Refund

Contact us through our Contact page or open a ticket in Discord with your order number and a short description of the issue. We aim to respond to every refund request within 24–48 hours.

Chargebacks

If you have an issue with an order, please contact us first — we resolve the vast majority of problems quickly and directly. Filing a chargeback without reaching out first may result in your access being suspended while the dispute is reviewed.